Service Engineer

Mission

IBA Industrial (https://www.iba-industrial.com) is looking for a Service Engineer to join our team. As a vital member of our dedicated customer team, the Site Engineer will manage and ensure the optimal performance of our state-of-the-art accelerator-based system, located at the customer site, which produces crucial radioisotopes for medical applications.

Challenges we trust you with

• Maintain and deploy the system for various customer needs, which will include but not be limited to: QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot system equipment including electrical, mechanical, and software problems.
• Perform maintenance of the system including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to system hardware and software testing.
• Support daily operations for the customer staff as defined by the Field Service Manager in accordance with site policies.
• Maintain adequate records as defined by the customer and Field Service Manager in accordance with company QA and applicable regulations.
• Support the IBA’s systems in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Field Service Manager defines them.
• Perform other related duties as required and assigned.

What we value

You have:

• B.S. in Engineering, Physics or other applicable field, or an Associate’s degree with 7+ years of relevant work experience.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
• Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with Microsoft products: Excel, Word, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you also are:

• Detail oriented.
• Good customer service-oriented mentality.
• Strong commitment to teamwork and collaboration.
• Patient and calm demeanor with a focus on solutions.
• Works well under pressure and deadlines.
• Autonomy and ability to escalate technical matters.
• Proactive and able to think on their feet.
• Intellectual curiosity and willingness to learn and seek help and support when needed.

Life at IBA

The job will take place in a specific IBA customer site. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair and by IBA’s Code of Business Conduct.

At IBA, we deeply value diversity and are an equal opportunity employer by choice.  We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.