Field Service Manager

Mission

Responsible for overseeing the work of field service engineers who install, repair, and maintain equipment and systems at customer sites.

Challenges we trust you with

• Leading and managing the service department, including workload, overtime, and labor resource planning.

• Provide an action plan for the team to execute the Business Unit projects and strategy.
• Build, develop and manage the team in line with organizational and departmental objectives, Quality and EHS standards. 
• Hire, coach, manage and direct the field service engineering team.
• Provide professional career development guidance: equip direct reports with necessary means (training and coaching) to allow them to grow technically and professionally.

• Collaborating with technical leadership team to coordinate work, including assigning tasks, coordinating schedules, and deploying field service technicians and engineers on service projects.
• Collaborating with Training, QA, EHS, DS and People,HR Operations departments, and the technical leadership team, as well as direct reports, to ensure departmental compliance with required certifications and trainings.

What we value

You have:

• Minimum of 3 years in a Field Service Management role.
• A Bachelor’s degree in management, business, or a related field.

And you also are:

• Strong people manager with solid coaching skills.
• A motivator who empowers and engages people by offering clarity, support, feedback and recognition.
• Positive and professional leader and role-model for the team and the IBA organization. 
• Promote a collaborative and problem-solving approach.
• Open and flexible to new ideas and thoughts.
• Self- directed and motivated, team player with excellent verbal and written communications skills who pays close attention to detail and who can prioritize in a fast-moving environment.
• Able to act with integrity, professionalism, and confidentiality.
• Flexible and adaptive, with the ability to develop strong trusting relationships in a global environment in-order to gain support and achieve results. 
• Proficient in MS Office software programs, i.e., Excel, Word, Power Point, Teams.

Travel

Domestic and International travel; 10-20% travel to Headquarters in Belgium and to IBA customer and meetings.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$98,400 – $130,100 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

IBA is a listed company, headquartered in Belgium, and employs 1800 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives. We develop, manufactures and supports innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.   

Innovating for life since more than 30 years, IBA has open new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.  Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.  

One Mission, 4 business lines  

IBA ‘s world class expertise lies in the development of:  

• next generation Proton Therapy technologies   
• Radiopharmaceuticals providing oncology care providers with premium quality services and equipment  
• Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety 
• particle accelerators for the Industrial and medical world.  

Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission:  Protect, Enhance and Save lives.  

Join us  

At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies.  

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.