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Field Service Engineer

Requisition ID:  3943
Location: 

US - Home based, US

Work regime:  Full-Time
Kind of contract:  Fixed Term Contract

Life at IBA

 

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives.

 

For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

 

Our expertise spans four dynamic business lines:

 

 

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

 

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Mission

 

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA Industrial’s global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting-edge technology and make a difference on a global scale.

Challenges we trust you with

 

  • Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.
  • Train the customers to use equipment properly and safely.
  • Generate accurate reports with the appropriate level of detail.
  • Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes.
  • In practice, this position is home-based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions:
    • IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
    • Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite).
    • Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
  • When working from home, your task will consist in three main activities:
    • Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends.
    • Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross-functional teams, as needed.
    • Updating and improving our knowledge database and procedures, as needed.

 

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time

What we value

 

 

You have:

  • Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience.
  • Solid knowledge and understanding of electronics.
  • Understanding of High Vacuum and RF (Radio Frequency) systems.

And you also are:

  • Customer service and customer focus orientation.
  • Collaborative mindset and team player orientation with strong interpersonal skills.
  • Driven, proactive, achievement oriented and hands-on.
  • Keen attention to detail with a strength in follow rules, regulations so desired outcome is achieved.
  • Highly accountable and be able to deliver on strict deadlines.
  • Willing to travel during the initial training period (+/- 2 months).
  • A flexible and adaptable person, willing to work in rotating shift work, and occasional weekends.
  • Willing to embrace and nurture IBA’s culture, exemplifying integrity, inspiring others.

Compensation and Benefits

 

 

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

 

Approximate Range
$87,600 – 117,800 USD


IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

 

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards


Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

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