IT Service Engineer Mumbai

Mission

Join a team as an IT Service Engineer to have the chance to combine your technical expertise in IT with meaningful hands on engineer work that saves lives. You will contribute to the day-to-day operational excellence focusing on the maintenance of the hardware & software subsystems of the Mumbai site.

Challenges we trust you with

As an IT Service Engineer, you will:
 
• Daily Operations: Ensure the smooth operation of installed equipment and systems, meeting key performance indicators like throughput, customer satisfaction, and uptime.
• Preventive Maintenance: Maintain hardware and software subsystems with strict adherence to compliance, quality, and performance standards.
• Problem Solving: Troubleshoot and repair equipment/systems, documenting issues and resolving challenges efficiently.
• Installation & Testing: Install, test, and fine-tune systems based on technical specifications and procedures.
• Documentation & Reporting: Meticulously document interventions and actions with accuracy and clarity.
• Safety First: Uphold a safe and optimized work environment, following all safety and regulatory guidelines (e.g., radioprotection, electrical risk).
• Customer Training: Empower customers to operate IBA equipment safely and effectively, and coach less experienced field engineers.

What Makes This Role Special?

Beyond the core responsibilities, you will also:

• Innovate: Drive exciting improvement projects for hardware, software, and processes.
• Collaborate Globally: Share best practices with other IBA sites and contribute to advancements in proton therapy technology.
• Leverage Advanced Tools: Explore innovative solutions like 3D printing and statistical process analysis.
• Build Independence: Help organize the Mumbai site to operate autonomously.
• Champion EHS Initiatives: Implement environmental, health, and safety initiatives such as 5S methodologies.

What we value

You have:

• Master’s degree in engineering (electronics or automation) or an equivalent experience in an industrial environment.
• At least 4+ years' experience in software with electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
• Good knowledge of Linux/Windows, an intermediate knowledge of Java and C/C++ programming and an experience with Clear case and Subversion software repositories and with virtualization, Python development, and Linux environment optimization.
• Networking experience as an IT Service Engineer (administration of switches, firewalls, DNS, debugging, etc.).
• An experience in operating complex systems.
• A basic understanding of circuits and electrical work, and maintenance of mechanical equipment.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.