System Support Office Lead

Mission

You will lead the System Support Office to deliver measurable improvements to Systems Engineering methods, processes, data, and toolchain (e.g., Polarion, Enterprise Architect, Jira/Confluence, Figma). You will own the continuous improvement (CI) project portfolio, prioritise by ROI and business impact, and deliver projects on scope, time, and quality, while contributing hands-on. 
People leadership may evolve: The role starts as an individual contributor Project Manager, coordinating across a community of tool/methods experts and developers, and may evolve to direct line management of a small team as the office grows. 

Location: Louvain-la-Neuve (hybrid work model) 

Challenges we trust you with

• Portfolio & Delivery: Define and maintain the portfolio of internal improvement projects; run intake, size benefits, prioritise by ROI/business impact, and manage delivery to benefits realisation at closure
• Hands-on Contribution (~30%): Personally contribute to selected initiatives (analysis, configuration, enablement materials, change management)
• Toolchain Lifecycle & Validation: Maintain and evolve the Systems toolchain (Polarion, EA, Jira/Confluence, Figma); plan releases, integrations, access, and backups; execute validation and documentation per IBA processes
• Methods & Process Improvement: Co-design pragmatic practices (requirements, architecture, verification, documentation, release prep) aligned with Systems’ mission
• Training & Enablement: Build, maintain, and deliver internal trainings with the Training department; measure adoption and effectiveness
• Data, KPIs & Dashboards: Define metrics (adoption, lead times, quality), publish dashboards, and drive corrective actions
• Technology Watch (incl. AI): Lead an active technology watch on the toolchain and AI use cases; propose safe, value-adding pilots
• Stakeholder & Vendor Management: Coordinate with Architecture, Requirements & Verification, Documentation, Product Integration, PSO, IT, and Procurement; manage licenses, budgets, and vendor roadmaps
• (May evolve) Line Management: As the office grows, take on direct line management of a small team of tools/methods experts and developers. 

What we value

You have :

• An engineering degree (or equivalent experience)
• Proven experience leading continuous improvement projects in an engineering environment
• Excellent coordination and communication skills, with the ability to align diverse technical stakeholders
• Fluency in English (French is a plus)
• Strong assets such as:
  • Experience in systems engineering
  • Familiarity with Polarion ALM, Enterprise Architect, Jira/Confluence (Figma is a plus)
  • Experience in regulated product development and project/portfolio governance
  • Relevant certifications (PMP/Prince2/PMI-ACP and/or Lean/6-Sigma)  

And you also are:

• Pragmatic and results-driven, with an eye for measurable business impact
• A natural collaborator, able to build trust and manage stakeholders at different levels
• Strong in structuring complex information clearly and making it accessible to diverse audiences
• An effective communicator who brings drive, energy, and influence to engage and align teams
• Open to evolving responsibilities, including the potential to manage a small expert team in the future 

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!