Program Manager - Service Profitability & Continuous Product Improvement

As a Program Manager, you will lead the Service Profitability and Continuous Product Improvement (CPI) programs, reporting to the Head of Program Management in Proton Therapy R&D.  

The role is responsible for turning service and product improvement needs into a coherent portfolio of initiatives that maximizes customer value, operational performance, and business impact while ensuring alignment across Product Management, Service, Regulatory and R&D.  

The first program, Service Profitability, is a strategic program aiming at adapting the way our Proton Therapy centers operate and improve reliability and stability of our system. The program takes place in a context of large growth of the installed base ; has large strategic impact directly impacting IBA’s P&L ; is monitored at executive level ; and is already on-going with multiple product developments within R&D and non-product projects coordinated with Service.  

Continuous Product Improvement (CPI) is a new program responsible for capturing, evaluating and governing improvements to existing product on the installed base. The Program Manager will establish and operate the governance framework, perform value-based prioritization, ensure stakeholders alignment (service, product management, component managers etc.), facilitate stewardship principle in an Agile context and provide visibility on the overall improvement portfolio and its return on investment.  

The Program Manager works closely with Product Management, other Program Managers and Chief Product Owner to ensure coherence at roadmap level. He partners as well with Component Managers and Product Owners for effective management of scope, priorities and dependencies across the different components of our system. The role provides transparency on progress, risks and value delivery, enabling informed decision-making at senior leadership including executive/C-level.  

• Degree: Master's degree in Engineering. An additional degree in Business Engineering, Management or MBA is an asset. 
• Program Management Experience: 5+ years of experience in Program or Project Management, including the coordination of complex initiatives involving multiple stakeholders and technical domains in a multidisciplinary and international environment. Experience in Agile framework is a plus.  
• Certification: Project Management certification and in particular PMP by PMI (alternatively PRINCE2, Lean Six Sigma or other may be valued). 
• Regulated Environment Experience: 
  • Experience working in a regulated industry.
  • Understanding of ISO 13485 is a plus. 
• Industry Knowledge: Experience in field of medical devices, radiotherapy or proton therapy is a plus. 
• Business Acumen: Ability to assess business value, develop recommendations and support data-driven investment decisions (business cases). 
• Project/Program Management Skills: Strong scope,Planning, stakeholder, procurement, budget and risks management skills. 
• Digital Tools: 
  • Good knowledge of MS Office.
  • Experience with Atlassian tools (Confluence, Jira) and SAP is a plus. 
• Communication: 
  • Professional communication skills in English.
  • French is a strong asset.
  • Ability to report clearly to senior/executive level.  

And you also are: 

• A strong facilitator capable of building alignment in a matrixial environment. 
• Comfortable working across organizational boundaries and technical disciplines. 
• Structured, pragmatic and data-driven. 
• Customer- and value-oriented. 
• Proactive, autonomous, and solution-oriented. 
• Able to balance strategic objectives with execution realities. 
• Curious about technology, product performance and operational excellence.