IS Support Engineer

Mission

We are looking for a motivated and customer-oriented IT Support Agent Level 1 to join our Windows support team. The successful candidate will be responsible for providing first-line technical support, troubleshooting issues, and ensuring excellent customer service.

Key responsibilities

• Serve as the first point of contact for users seeking IT assistance via phone, email, or ticketing system (JIRA).
• Diagnose and resolve basic technical issues related to hardware, software, network, and user accounts.
• Log, track, and document service requests and incidents in the ticketing system.
• Escalate complex issues to Level 2 or appropriate support teams when necessary.
• Provide guidance to users on basic IT policies, procedures, and best practices.
• Reset passwords, manage user access, and troubleshoot login issues.
• Install, configure, and update software applications as required.
• Assist in setting up and maintaining IT equipment, such as computers, printers, and peripherals.
• Maintain a high level of customer service and ensure timely resolution of IT issues.
• Participate in knowledge base updates by documenting common issues and solutions.
• Follow IT security guidelines and ensure compliance with company policies.
• Support remote users by troubleshooting connectivity and access issues.

Skills and Qualifications

You have

• Strong interest in computers and information technology
• French and English are required
• Knowlegde of Windows and Microsoft Office is a real asset

And you also are

• Strong motivation to resolve customer's issues
• Good communication and client's relationship
• Problem solver
• Good management of priorities

What we offer

• Fixed-term contract with the possibility of a permanent position after one year
• No weekend's or shift's schedule
• Exciting challenges that will make you grow
• Flexible work culture: healthy work-life balance in a supportive environment
• Global impact: work for a leader in proton-therapy, impacting healthcare worldwilde

Recruitment Process

1. First interview – with Luis de la Serna (Recruiter)
2. Second interview – with Loïc Mormont (Hiring Manager)