Field Service Manager

Challenges we trust you with

Are you a people-first leader with a passion for operational excellence and technical service delivery? Join us as a Field Service Manager and play a pivotal role in driving service excellence across customer sites. This position can be based anywhere in Europe.

In this key leadership position, you’ll oversee a team of highly skilled Field Service Engineers, ensuring that installation, maintenance, and repair activities are performed efficiently, safely, and to the highest quality standards. 

You will lead with purpose—empowering your team through strategic direction, continuous development, and a collaborative culture, while partnering with cross-functional teams to uphold our reputation for technical innovation and exceptional service.

If you thrive in a dynamic, high-impact environment and are motivated by leading teams to success, we want to hear from you.

Mission

As a Field Service Manager, you are responsible for overseeing the work of field service engineers who install, repair, and maintain equipment and systems at customer sites.

Responsibilities

• Leading and managing the service department, including workload, overtime, and labor resource planning.
 

• Provide an action plan for the team to execute the Business Unit projects and strategy.
  Build, develop and manage the team in line with organizational and departmental objectives, Quality and EHS standards.  
• Hire, coach, manage and direct the field service engineering team.
• Provide professional career development guidance: equip direct reports with necessary means (trainings and coaching) to allow them to grow technically and professionally.
• Provide ongoing feedback to people have clarity on how they are doing, and where they may need to improve and adjust.
• Serve as a primary contact for the team and maintain effective and collaborative relationships with internal partners, other departments, and regions.

• Collaborating with technical leadership team to coordinate work, including assigning tasks, coordinating schedules, and deploying field service technicians and engineers on service projects.

• Ensuring quality and monitoring performance and ensuring quality and safety standards.

• Ensure the team follows all applicable laws, rules, regulations and training.

• Implementing innovative procedures, researching effective technologies and ensuring employees use appropriate tools. 

• Responsible for meeting and following all IBA quality and technical guidelines.

• Providing regular and ad-hoc reporting as requested.

• Participating and manage all service planning and strategy meetings.

• Supporting global IBA initiatives and overall strategies.

• Collaborating with Training, QA, EHS, DS and People, HR Operations departments, and the technical leadership team, as well as direct reports, to ensure departmental compliance with required certifications and trainings. 

What we value

Education and experience

• A Bachelor’s or Master degree in management, business, engineering or a related field
• Minimum of 3 years in a field service management role

Competencies:

• Strong people management and coaching skills. 
• Motivates, empowers and engages people by offering clarity, support, feedback and recognition.
• Positive and professional leader and role-model for the team and the IBA organization. 
• Promote a collaborative and problem-solving approach.
• Be open and flexible to new ideas and thoughts.
• Self- directed and motivated, team player with excellent verbal and written communications skills who pays close attention to detail and who can prioritize in a fast-moving environment.
• Ability to act with integrity, professionalism, and confidentiality.
• Flexible and adaptive, with the ability to develop strong trusting relationships in a global environment in-order to gain support and achieve results. 
• Proficient in MS Office software programs, i.e., Excel, Word, Power Point, Teams.

Work environment

• Travel required: 10-20% travel to headquarters in Belgium and to IBA customers and meetings.
• This is a remote position (based anywhere in EU), and the team is also remote. It is key that the incumbent in this position motivate individuals while still building a solid team environment and promoting an open and collaborative team culture.

What we offer

• Leadership with impact – Lead a talented team and drive service excellence across international operations.
• Growth opportunities – Develop your skills through targeted training and career support.
• Flexible work – Enjoy a remote-friendly role that supports work-life balance and autonomy.
• Meaningful mission – Contribute to innovative solutions that make a real difference.
• Competitive package – Attractive compensation and benefits in a dynamic global environment.