Field Service Manager - Radiopharma Solutions

Why Join IBA?

At IBA (Ion Beam Applications), we are pioneers in clinical & technologic solutions that transform patient care. 
We value creativity, innovation, and commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!
 

Your Role: Field Service Manager

We’re looking for a Field Service Manager with strong leadership skills to guide a team responsible for the installation, maintenance and repair of IBA’s equipment and systems. Your goal is to ensure timely delivery of high-quality, fully operational products that meet performance standards.

Your Responsibilities

Operational
•    Coordinate scheduling of maintenance, installation, upgrades, and emergencies.
•    Forecast workload and manpower needs.
•    Participate in operational and safety meetings.
•    Manage customer support requests, mission reports, and product knowledge updates.
•    Ensure compliance with EHS, HR, and radiation protection policies.

People Management
•    Supervise FSEs in Belgium and abroad.
•    Act as escalation contact for urgent technical issues (including duty period).
•    Conduct monthly one-on-ones and manage team workload and priorities.
•    Support soft skills development and training follow-up.
•    Recruit and onboard new FSEs.

Technical
•    Oversee test activities and team assignments.
•    Mentor junior FSEs and act as technical liaison with IBA.

Administrative
•    Lead performance reviews and KPI tracking.
•    Validate SAP timesheets and coordinate with HR.
•    Support new hires and monitor team budget.
•    Ensure team compliance with process

Continuous Improvement
•    Improve scheduling tools and team workload distribution.
•    Optimize operational processes and recruitment flows.
 

Your Profile

Must-have:
•    Master’s degree in Electromechanical Engineering (or equivalent experience)
•    Minimum 5 years’ experience in people management or equivalent
•    Strong skills in Excel and the Microsoft Office Suite
•    Fluent in English (written and spoken); knowledge of French is a plus

Soft skills : 
•    Proven leadership and team management abilities
•    Excellent organizational and planning skills
•    Strong interpersonal communication based on active listening
•    Passion for growing and mentoring technical talent
•    Results-driven with strong problem-solving capabilities
•    Customer-oriented mindset
•    Comfort with new tools and methodologies to drive team adoption

What We Offer

•    Permanent contract with hybrid work (Louvain-la-Neuve & remote)
•    Competitive salary package (company car/cash for car, insurance, meal vouchers, etc.)
•    Dynamic and innovative work environment in a global B2B tech company
•    The opportunity to grow in a company that truly makes a difference in healthcare

Recruitment Process

1.    First interview – with Luis de la Serna (Recruiter)
2.    Second interview – with Cedric Jacques (Hiring Manager)