Field Service Manager (Europe/Asia)

Mission

The Field Service Manager is responsible for leading the team in charge of the installation and/or maintenance and/or repair of IBA equipments/systems at IBA or on customer's site in order to deliver within defined timelines a final reliable working product, matching quality, performance, customer satisfaction requirements. 

In the Business Unit Industrial, we are looking for the Field Service Manager responsible for Europe and Asia (except China). Around 20 Field Service Engineers (FSE) are in the team. With your colleagues responsible for US and China, you will report to the Head of Regional Manager.

The function is based in Belgium (Louvain-La-Neuve).

Challenges we trust you with

Your challenge will be:

• Build, develop and manage the teams in line with company objectives, IBA quality standards and ethics 
• Coordinate, manage and direct Field Service Engineers team (organise the planning according to the internal customers requests)
• Provide guidance in professional and career development
• Be the interface contact with related departments and regions for his/her own components
• Report and document on team activities, improvement propositions and actions 
• Ensure all IBA and legal requirements for safety and quality are met within the teams

You will be more a people manager than a technical manager.

What we value

You have:

• Strong people management mindset, proven leadership skills and an experience in managing a team (at least 5 years of experience in people management)
• Strong communication skills based on active listening
• A passion for growing and developing technical talent
• Exceptional problem solving skills
• Customer mindset oriented
• Organisational skills

And you also are:

• Able to motivate, support and empower people
• Able to present a powerful and positive professional image to the team
• Constantly working with a solution-focused approach, striving to determine what are the best actions needed to complete the team's assignments
• Rigorous while flexible and open to different ideas and views
• Using diplomacy in negotiating in order to reach ideal agreements with involved stakeholders
• Proficient in English (written & spoken)

Cherry on the cake

An experience in an industrial sector is a plus.

Life at IBA

Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by: 

• Innovating in a cutting-edge technology environment
• Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses 
• Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) 
• Acting autonomously and belonging to motivated teams with good work-life balance 
• Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.