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Customer Success Technical Engineer

Requisition ID:  2564
Location: 

Louvain-la-Neuve, BE

Work regime:  Full-Time
Kind of contract:  Open Ended Contract

Mission

 

Join Our Journey as a Customer Success Technical Engineer  at IBA Industrial!

Imagine a career where you’re not just solving problems, but you're transforming the future of technology. At IBA Industrial, we’re the world leader in electron accelerators for industrial applications. Our innovative solutions touch lives globally, from sterilizing medical devices to enhancing materials’ properties. With over 60 accelerators active worldwide, we’re seeking dynamic and passionate individuals to join our team as Customer Success Engineers. This is more than a job; it's a chance to be part of a mission that makes a real impact for our customers.

Challenges we trust you with

 

As a Customer Success Technical Engineer, you’ll be the heart and soul of our Customer Success team, ensuring our systems run seamlessly and our clients are always satisfied. Here’s what your journey with us will look like:

1. Stay Ahead with IBA Industrial Cutting-Edge Technology:
Stay ahead of technological advancements, ensuring our systems are always at their best. Your knowledge will keep our clients experiencing peak performance.
2. Drive Innovation:
Conduct engineering studies for upgrades and renovations. Your work will directly support sales and product management, and you’ll be creating thorough documentation and installation instructions, engaging stakeholders along the way.
3. Conduct System Audits:
Perform comprehensive system audits annually, both on-site and remotely. Your audits will be crucial in maintaining our systems' top-notch performance.
4. Enhance Incident Feedback:
Monitor and analyze feedback from system incidents. Your insights will support our Field Service Engineer team in resolving issues quickly and efficiently.
5. Lead Preventive Maintenance:
Implement preventive maintenance procedures. Define tasks that will enhance system reliability and minimize downtime, keeping our customers uptime to the highest standards.
6. Develop Technical Solutions:
Propose and develop innovative solutions that address market demands. Your creativity will keep our systems ahead of the curve.
7. Manage Obsolescence Proactively:
Take charge of managing system obsolescence, ensuring smooth transitions to new technologies and keeping our systems up-to-date.
8. Optimize Spare Parts:
Collaborate in defining safety stock levels and updating the Recommended Spare Parts List (RSPL). Present RSPL to customers and contribute to pricing strategies, ensuring we have what we need when we need it.
9. Support Product Service Management:
Provide technical support to align our service and upgrade roadmap with market trends. Your expertise will keep us on track with our goals.
10. Contribute to Digitalization:
Participate actively in developing and improving digital tools. Your input will enhance predictive maintenance and overall system performance.

What we value

 

Are you ready to elevate system reliability and make a significant impact? We’re looking for someone who:
• Holds a Master’s degree  in engineering or science (young graduates are welcome to apply).
• Has hands-on experience  in intervention, installation, or maintenance of complex industrial systems (preferred but not mandatory).
• Fluent in  English, both speaking and writing.
• Thrives in a team environment with strong interpersonal skills.
• Is proactive, willing to take initiatives, and works autonomously.
• Is customer-oriented with excellent communication skills, including the ability to present ideas clearly.
• Is curious, fascinated by new technologies and eager to learn.
• Is willing to travel up to 25% (planned short periods ranging from a few days up to 2 weeks for major upgrades).

Why IBA Industrial?

Joining IBA Industrial means being part of a team that’s pushing the boundaries of technology and making a real difference. We offer a dynamic and international environment where your skills and passion for technology will be valued and developed.
Are you ready to take the next step in your career and join a company that’s leading the way in industrial applications? Apply now and be a part of our exciting journey!

Life at IBA


Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by: 

  • Innovating in a cutting-edge technology environment
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses 
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) 
  • Acting autonomously and belonging to motivated teams with good work-life balance 
  • Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

Industrial

Industrial Solutions - Sustainable ionization solutions for medical device sterilization

IBA Industrial is the world leader in electron-based irradiation solutions for industrial applications. E-beam and X-Ray irradiation can be used in a wide range of applications, such as food irradiation or polymer cross-linking.

IBA Industrial is focused on the market of medical device sterilization. The market is at a very favorable turning point, mainly due to the increased scrutiny and scarcity of the two dominant technologies: Gamma and ethylene oxide.

Industrial Solutions’ Achievements

- IBA is the only supplier of high-power E-beam and X-Ray accelerators

- IBA supplies most of the installed power on the electron beam sterilization market

- Compared to other chemical technologies, the electricity powered accelerator is the most environmentally friendly option

IBA Industrial Solutions website.

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