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Complaint & Vigilance associate

Requisition ID:  1585

Louvain-la-Neuve, BE

Department:  MAS-QRS-Quality Assurance
Shift:  Full-Time
Kind of contract:  Open Ended Contract



Within our Quality, Regulatory and Safety Department, The Complaint & Vigilance associate is responsible for developing and maintaining efficient complaint handling and vigilance processes within the whole IBA organization.

Challenges we trust you with


  • Collect and review complaints related to IBA medical devices
  • Ensure follow up of safety complaints. Collaborate with the whole organization and ensure leadership regarding action plan where needed. Identify safety issues to be escalated to management
  • Prepare customer or internal communication for safety complaints deemed necessary with support of other departments
  • Provide reporting assessment for complaints and output of trends in complaints and incidents to determine and document the need to report to competent authorities based on regulations and risk assessment
  • Prepare and submit the report to competent authorities in a timely manner. Follow up implementation of corrective and preventive actions until report final closure
  • Maintain compliance of procedures to regulations related to complaint handling and post market vigilance and update it based on information received from regulatory watch
  • Provide training on complaint handling and post market vigilance

What we value


You have:

  • Master's degree in a scientific or health related field
  • A previous experience within Medical Devices or Pharmaceutical industry is a plus.
  • A good knowledge of Microsoft Office such as Word, Excel and PowerPoint

And you also are:

  • Communication skills: Good oral and written communications with ability to present data to all levels of audiences
  • Productivity/Organizing/Planning skills
  • You are able to meet deadlines, demonstrates effective use of time, and to handle multiple assignments simultaneously
  • Able to manage and willing to manage a high quantity of data (more than 1000 complaints per months to be managed by the team)
  • Collaboration & Teamwork skills
  • You are able to work in autonomy as well as in a multidisciplinary environment
  • Good English knowledge mandatory

Life at IBA

Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by: 

  • Innovating in a cutting-edge technology environment
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses 
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) 
  • Acting autonomously and belonging to motivated teams with good work-life balance 
  • Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

IBA Group

IBA is offering a broad and amazing diversity of careers. For our business units to perform at their best, they can rely on various shared services that give the appropriate support to each activities so that they can run their business smoothly. Finance, legal, corporate communication, human resources play together a key role in the company growth.

IBA: Protect, Enhance and Save Lives

IBA is the world leader in particle accelerator technology and designs, produces and markets innovative solutions for the diagnosis and treatment of cancer and other serious illnesses, and for industrial applications such as the sterilization of medical devices.

IBA is driven by a mission to Protect, Enhance and Save Lives. IBA’s innovative mindset, dedication to technological and scientific progress and long-standing open relationships with customers and partners make IBA a unique scientific company.

A committed company

IBA believes in a business model that creates shared and long-term value for all its stakeholders:

IBA increases market share and return for its shareholders, improves quality of life for its customers, patients and employees, and contributes to the well-being of the society. All while maintaining and restoring the planet’s health. IBA has integrated this stakeholder approach into its company bylaws.

This vision is operationalized since 2021 by the B-Corp certification, a holistic tool to assess, benchmark and ultimately improve its sustainability journey.

Learn more about IBA and its technologies, download our new corporate brochure or visit our corporate website.

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