Complaint & Vigilance Associate

Mission

The Complaints & Vigilance Associate is responsible for creating, developing and maintaining the post market vigilance processes and ensuring related operational activities within the whole IBA PT organization. 
 

Challenges we trust you with

•    Complaints 

        o    Identify and assess recorded complaints, record the outcome of analysis. Lead the assessment with experts. 

•    Vigilance 

        o    Ensure timely follow up of recorded issues with potential risks for patients, users & public safety (PUPS). Lead PUPS risk assessment with experts and record outcomes of safety risk assessments. Identify PUPS issues to be escalated to management. 
        o    Determine and document the need to report to competent authorities based on regulations and risk assessment. Prepare and submit the report to competent authorities in a timely manner. Follow up implementation of corrective and preventive actions until report final closure. 
        o    Handle interaction with the external & internal stakeholders (such as Notified Body, Competent Authorities, market authorization holders …) for vigilance reporting of IBA products.  
        o    Prepare external/internal communication for safety issues with support of other departments. 

•    Post-market surveillance 

        o    Collect proactively and analyze alerts on systems similar to IBA medical devices through market screening, define actions and document corresponding records. 
        o    Identify necessary inputs for Post Market Surveillance. Analyze data received related to quality, safety or performances of IBA medical devices and similar systems after they have been placed on the market and record analysis output. Interact with other stakeholders and ensure facilitation & documentation of all PMS activities. 

 
•    Supporting activities 

        o    Create, maintain & improve post market processes & documentation. Ensure compliance to regulations through Regulatory Watch activities and operational efficiency. 
        o    Analyse KPI & trend reporting of post market activities on IBA products, escalate when appropriate, record results of analysis. 
        o    Develop and provide training to internal customers about complaints, medical device reporting and post market vigilance. 
        o    Support audits for post-market activities. 

What we value

You have:

•    A Master's degree in a scientific field
•    2–5 years of experience in Quality Assurance or Regulatory Affairs, ideally in a regulated industry (medical devices a strong plus)
•    Solid data analysis skills — you're comfortable reading and interpreting large datasets
•    Proficiency with Microsoft Suite, including Power BI for reporting
•    Experience with QMS tools such as Atlassian Suite (JIRA, Confluence, ...) or Salesforce is an asset
•    Excellent communication skills in English, both written and spoken (French is a plus, not a must) 

And you also are:

•    Highly organized and detail-oriented — precision is second nature to you
•    A strong communicator, mediator, and facilitator — you know how to bring a group to a conclusion
•    Assertive and confident enough to challenge external stakeholders when needed
•    Curious and investigative — you enjoy digging into data to find root causes
•    Autonomous and proactive, with a real drive to build and improve processes
•    Comfortable in a fast-paced, multi-stakeholder environment with rotating priorities
•    Able to work autonomously as well as in a multidisciplinary environment

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!