CS Sales Administrator

Mission

As Customer Service Stock Administrator, you are in charge of the processing and delivery of customer orders (internal & external customers) to ensure a near perfect day to day customer experience.

Challenges we trust you with

Handle day to day customer service

• Receptions of orders and the technical requests, follow up and prepare occasionally quotations
• Fast and correct order booking: zero-defect customer service as a rule 
• Accurate quotations on time 
• All customer requests are answered or dispatched within the shortest response time 
• Analyze the requests and the feasibility according to the various logistics constraints, stock levels, service level agreements
• Follow up delivery status and deliveries on time, continuous monitoring of the performance of our 3PL partner and their forwarders
• Follow up customer payments
   

Communicate with customers

• Incident management, customer inquiries handling, complaint management
• Proactively resolved service incidents 
• Ensure the best service to meet the customer expectations/ SLA requirements (Service-Level Agreement) 
   

Be the interface contact with related departments

• Efficient communication & relationships with related departments (Purchasing, Planning, Transport, Warehouse, 3PL partners) 

Work in close contact with Customer Service Stock Associate team on various topics such as stock management, improvements, projects

• Efficient communication and collaboration with CS (Customer Service) Stock Associate team
   

Analyze issues with impact on customers and implement appropriate solutions

• Act as facilitator
• Reported problems and implemented solutions are documented 
• Able to set and adapt priorities when unexpected situations occur in order to minimize the impact on the customers
• Efficient work is done, even under pressure
   

Participate to KPI definition, respect and communicate them

• Activities reported to your manager/business lines leaders (formal through KPI + informal) on regular basis and with the required level of details and accuracy 
• The management has the proper reporting to make decisions and follow activities 
   

Manage and update databases

• Updated, correct and reliable database; no issues in customer database (Salesforce/ServiceMax) and recommended spare parts list
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Prepare import/export regulatories specificities

• Management of specific documents related to import/export regulatories (proforma invoice, packing list, brokers requirements)
• Communicate & collaborate with the Customs Program Manager
• Maintain the relationship with international brokers to support the orders and ensure a smooth & efficient exportation/importation

What we value

You have:

• A strong experience in Customer Service activities
• A strong experience in Logistics (stock management, transport)
• Excellent communication skills in French and English (spoken and written) for the day-to-day operations
• Office tools (Excel, Outlook)
• SAP knowledges
   

And you also are:

• A team player and collaborative work is key for you but you are also able to work on your own
• Customer oriented
• Rigorous with a strong professional awareness
• Organized and stress resistant

Cherry on the cake

You have knowledge of Customs, 3PL Management and Salesforce.

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!