Business Analyst ATLASSIAN

Mission

Within the context of a strong transformation of its Digital Solutions (DS) landscape, IBA is looking for a Senior Business/Functional Analyst in its processes of Service Management (IT, Facilities, HR, etc…) and its IBA software/material product development Project management aiming to reinforce and develop its Application Services throughout Jira Service management, Jira Software & Confluence.

Challenges we trust you with

• Ensure business continuity of Service Management and software/material development management solutions - maintenance and enhancements
• Take a hands-on role in configuration of Jira and working within any established standards while offering constructive feedback on recommended changes
• Take a hands-on role in the design and configuration of reports and dashboards for users at multiple levels (users, managers, executives)
• Support functional testing processes to ensure that the solution meet the needs
• Facilitate dialogue between business, DS (Digital Solutions) and external IT partner teams
• Build and Maintain relationships with internal and external stakeholders
• Lead and deliver small projects related to these solutions
• Ensure well documented system solution configuration
• Manage all Jira licensing - allocating/deallocating licenses
• Manage all Jira user administration
• Manage Jira project and board set-up for new teams
• Coordination and active engagement in supporting and developing training requirements across the business

What we value

You have:

• Demonstrated experience from 3 to 5 years and expertise in Atlassian tools Suite (Service Management, Software Management & Confluence) with a strong knowledge of ITIL 4.0 framework; experience in the following add-ons is a plus: eazyBI, Insight, Automation for Jira, JETI (Jira Email This issue), Extension, JSU, Project Configurator, Refined, ScriptRunner, Dynamic Forms
• Significant experience as a Business Analyst - good capability to analyze and deliver well balanced solutions
• Working with diverse stakeholder groups from business to technical
• Proven ability to build consensus among differing perspectives
• Demonstrated ability to document complex business/system requirements with clarity
• Strong communication and analytical skills
• Experience with system integration and application architecture
• Strong workflow design experience
• Excellent communication skills in French and English

And you also are:

• Self-starter and customer & results oriented - good capability to commit and deliver work based on well-established priorities 
• An excellent communicator both orally and in writing
• A proactive individual, willing to take initiatives and to come up with solutions
• Flexible and able to organize your work autonomously in a complex and challenging environment
• A team player, able to share your knowledge and support colleagues
• Result and Quality minded, rigorous and systematic in your daily activities

Life at IBA

Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by: 

• Innovating in a cutting-edge technology environment
• Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses 
• Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) 
• Acting autonomously and belonging to motivated teams with good work-life balance 
• Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.