Service Technician

Mission

Responsible for operating and maintaining the Proton Therapy System equipment (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting routine system inspections, updating, and communicating system status, supporting hardware and software testing, and involvement in all phases of PTS testing (integration testing, validation testing), and supporting the Site Engineers on duty and Site Technical Lead.

Challenges we trust you with

• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Operate and maintain the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Patient Treatment, Quality Assurance, Development, Research and Experimentation projects.
• Assist and support the Site Engineers in troubleshooting PTS equipment including physics, medical imaging, electrical, mechanical, and software problems.
• Perform operating routine maintenance of the PTS including but not limited to established preventative maintenance process, system upgrade guidelines, and corrective maintenance as necessary and following defined protocols.
• Perform daily system walk-thru and clearly communicate the status of the system to leadership as well as to IBA colleagues on site.
• Provide support to PTS Hardware and Software testing.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
• Mentor and train less experienced operator technicians.
• Perform other related duties as required and assigned.

What we value

You have:

• High school degree required, Associate degree, Apprenticeship, or Technical certification/license in an area of related competence; and/or
• 3-5 years relevant work experience in electronics, electrical system troubleshooting, electromechanical systems operations and maintenance
• Mechanical systems repair, maintenance, and operations of large systems a plus.

And you also are:

• Detail oriented.
• Customer service-oriented 
• Strongly committed to teamwork and collaboration.
• Solution focused
• Adept at working well under pressure and deadlines.
• Proactive and able to think on your feet.
• Intellectually curious, and willing to learn and seek help and support when needed.

Shift Information

Monday through Friday; 2 pm - 10 pm Eastern

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$56,100 – 75,900 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

The job will take place in IBA's Jacksonville site. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair. As we grow, we are looking to add talented people who are mission-driven and bring diverse perspectives and new ways of solving problems.

At IBA, we deeply value diversity and are an equal-opportunity employer by choice. We consider all qualified applicants equally for employment. We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.