Service Technician

Life at IBA

At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

Our expertise spans four dynamic business lines:

• Proton Therapy – delivering next-generation precision treatment
• Radiopharmaceuticals – supporting oncology care with premium services and equipment
• Dosimetry – ensuring safety and quality in medical equipment
• Industrial Accelerators – advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Mission

Responsible for operating and maintaining the Proton Therapy System equipment (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting routine system inspections, updating, and communicating system status, supporting hardware and software testing, and involvement in all phases of PTS testing (integration testing, validation testing), and supporting the Site Engineers on duty and Site Technical Lead.

Challenges we trust you with

• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Operate and maintain the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Patient Treatment, Quality Assurance, Development, Research and Experimentation projects.
• Assist and support the Site Engineers in troubleshooting PTS equipment including physics, medical imaging, electrical, mechanical, and software problems.
• Perform operating routine maintenance of the PTS including but not limited to established preventative maintenance process, system upgrade guidelines, and corrective maintenance as necessary and following defined protocols.
• Perform daily system walk-thru and clearly communicate the status of the system to leadership as well as to IBA colleagues on site.
• Provide support to PTS Hardware and Software testing.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
• Mentor and train less experienced operator technicians.
• Perform other related duties as required and assigned.

What we value

You have:

• 5+ years of relevant work experience in Electronics, Electrical System troubleshooting, Electromechanical Systems Operations and Maintenance is required.
• Mechanical systems repair, maintenance, and operations of large systems a plus.
• General knowledge of Microsoft products such as Teams, Excel, Word, Access, Outlook are required.
• Basic knowledge of UNIX and LINUX a plus, but not required.
• SAP knowledge a plus, but not required.

And you also are:

• Detail oriented.
• Good customer service-oriented mentality.
• Strong commitment to teamwork and collaboration.
• Patient and calm demeanor with a focus on solutions.
• Works well under pressure and deadlines.
• Autonomy and ability to escalate technical matters.
• Proactive and able to think on your feet.
• Intellectual curiosity and willingness to learn and seek help and support when needed.

Compensation and Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Approximate Salary Range: Approx. $58,000 - $78,000

Variable Pay: Profit sharing, time-based compensation, “above & beyond” award, referral rewards

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)

• Tuition reimbursement & development support
• Emergency travel & employee assistance

Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.