Dosimetry Field Service Engineer

Mission

The Electro-Mechanical Technician plays a critical role in the repair, calibration, and preventative maintenance of IBA Dosimetry equipment. This position is evenly split between factory-based and field-based responsibilities. You will troubleshoot and repair devices both in-house and on customer sites, ensuring equipment meets performance and compliance standards. In parallel, you'll support service order processing, logistics coordination, and technical support activities that are central to operational efficiency and regulatory compliance. A strong attention to detail, sense of urgency, and proactive mindset are essential due to the patient safety implications of our technology.

Challenges we trust you with

1. Equipment Repair, Calibration, and Preventative Maintenance (Factory and Field – 50/50 split):

• Perform diagnostics, repairs, calibrations, and preventative maintenance on dosimetry equipment in both the IBA facility and on customer premises.
• Coordinate with global HQ to manage complex repairs and calibration needs.
• Ensure timely resolution of service issues and prompt return of customer equipment.

2. Service Order Processing and Reporting:

• Accurately log all repair and calibration work in the ERP system.
• Generate reports detailing technician labor, parts usage, and service timelines.
• Prepare repair quotes and work with customers to secure POs for all service-related work.

3. Logistics and Field Team Support:

• Collaborate with logistics/inventory personnel to ensure timely and accurate delivery of critical spare parts.
• Provide backup support for logistics operations when needed.

4. Technical Support and SME Assistance:

• Serve as a Subject Matter Expert to support desk agents and field engineers on electro-mechanical troubleshooting.
• Occasionally serve as a primary support desk resource to resolve escalated technical issues.

What we value

You have:

• Associate’s degree in Electronics or equivalent military training required.
• 2–5 years of experience as an Electronics Technician or Field Service Engineer.
• Experience with medical device equipment preferred.
• Proficient with electro-mechanical systems, circuit diagrams, and basic repairs (including soldering).
• Familiarity with regulated environments (ISO, FDA, etc.).

And you also are:

• Highly skilled in diagnostics and repair of electronic and mechanical systems.
• Experiences with Microsoft Office Suite (Excel, Word, Access, Outlook).
• Highly detail-oriented and organized.
• Independent, self-motivated, and adaptable to changing environments.
• Effective communicator and team collaborator.
• Able to lift >50 lbs repeatedly.
• Comfortable standing for extended periods.
• Possess excellent manual dexterity.
• Fluent in English (verbal and written).

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$68,400 – $92,400 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

IBA is a listed company, headquartered in Belgium, and employs 1800 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives. We develop, manufactures and supports innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.   

Innovating for life since more than 30 years, IBA has open new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.  Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.  

One Mission, 4 business lines  

IBA ‘s world class expertise lies in the development of:  

• next generation Proton Therapy technologies   
• Radiopharmaceuticals providing oncology care providers with premium quality services and equipment  
• Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety 
• particle accelerators for the Industrial and medical world.  

Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission:  Protect, Enhance and Save lives.  

Join us  

At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies.  

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.