Service Engineer

Mission

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.

Challenges we trust you with

• Operate and Maintain the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Patient Treatment, QA, Development, Research and Experimentation.
• Troubleshoot PTS equipment including physics, medical imaging, electrical, mechanical, and software problems.
• Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary and following defined protocols.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
• Mentor and train less experienced operator technicians.
• Perform other related duties as required and assigned.

What we value

You have:

• B.S. in Engineering, Physics or other applicable field, or a High School diploma or Associate’s Degree with 3+ years of relevant work experience, such as hands-on electrical, mechanical system repair, troubleshooting, maintenance of large integrated systems.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
• Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with - MS Suite: Excel, Word, Access, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you also are:

• Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
• Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
• A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules, regulations, and be able to deliver on strict deadlines.
• Willing to travel during the training period (+/- 2 months), and as needed for career development and additional specialized training.
• A flexible person, willing to work in rotating shift work, and occasional weekends.

Physical Demands

• Prolonged periods of sitting/standing and working on a computer and on video calls.
• Must be able access and navigate each department at the organization’s facilities.
• Able to work different shifts (morning, afternoon, night).
• Good manual dexterity and ability to work with tools.
• Able to work and perform maintenance in tight spaces.
• Able to lift and carry >50 pounds repeatedly, climb stairs, and work at heights with a safety harness and gear that has a capacity to lift a maximum of 300 pounds (individual + tool/equipment).

Life at IBA

The job will take place in a specific IBA site.

IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair and by IBA’s Code of Business Conduct.

At IBA, we deeply value diversity and are an equal opportunity employer by choice.  We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.