PT Site Manager

Mission

The Site Manager is responsible for leading the team, site operation of the customers’ IBA Proton Therapy system, site budget, and the relationship with the customer.

Challenges we trust you with

• Set performance targets, prepare and execute business and maintenance plans, and work side by side with the customer to ensure a safe and positive treatment experience for the patients undergoing treatment at the center.
• Responsible for interviewing, hiring, developing, engaging, and managing the teams' performance.
• Deliver on-site services, including system operations, installation, maintenance, and repair.
• Manage the site's performance, including monitoring system performance, increasing productivity, delivering high-quality customer service, and effectively managing cost and budget.
• Lead, coach, and support service teams. Delineate the site team’s development, hiring, onboarding, and growth opportunities.
• Monitor KPI’s and lead to maintain high levels of quality while proactively identifying opportunities for improvement.
• Prioritize time to determine how to support both customers and colleagues best.
• Make the safety of the team, customer, and patients your top priority and coordinate EHS (Environment, Health, and Safety) processes and assessments to ensure a safe working environment.
• Complete required and mandatory training related to People management, technical requirements, and EHS-required training.

What we value

You have:

• Bachelor’s degree or vocational training.
• Previous experience leading technical Service and Operations teams, preferably in a high-availability critical environment.
• 7+ years of experience leading, coaching, and engaging teams of 7-10 people.
• High emotional intelligence and interpersonal skills, as well as the ability to develop trusting relationships both internally and externally.
• Ability to develop a plan of action or strategy, delegate tasks, and motivate team members to meet objectives.
• Strong leadership skills and desire to mentor, coach, and develop team members.
• Develop the Technical Leader's role to act as the Site Manager’s backup in their absence: develop customer relationship skills, people-management and leadership competencies, and budget management.
• Customer-focused mindset aimed at continuously improving customer satisfaction.
• Experience with financial/budget management, scheduling, and resource management.
• Knowledge of maintenance planning within a Computerized Maintenance Management System (CMMS).
• Ability to communicate effectively and establish credibility with technical and non-technical stakeholders, including executive staff.
• Pride of ownership to put one’s name next to the center’s performance.

And you also are:

• Experienced working in a clinical/hospital environment preferred.
• Experienced with ServiceMax and SAP preferred.
• Able to motivate, support, and empower people.
• Results-driven and customer-oriented.
• Capable of working autonomously and making inclusive and thoughtful decisions.
• Able to work with a solution-focused approach, striving to determine the best actions needed to complete the team's assignments.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$122,200 – 157,900 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

IBA is a listed company, headquartered in Belgium, and employs 1800 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives. We develop, manufactures and supports innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.   

Innovating for life since more than 30 years, IBA has open new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer.  Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.  

One Mission, 4 business lines  

IBA ‘s world class expertise lies in the development of:  

• next generation Proton Therapy technologies   
• Radiopharmaceuticals providing oncology care providers with premium quality services and equipment  
• Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety 
• particle accelerators for the Industrial and medical world.  

Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission:  Protect, Enhance and Save lives.  

Join us  

At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies.  

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.