Software Service Engineer Chennai

Mission

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.

Challenges we trust you with

•    Operate and Maintain the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Patient Treatment, QA, Development, Research and Experimentation.
•    Troubleshoot PTS equipment including cyclotron, physics, medical imaging, electrical, mechanical, and software problems.
•    Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary and following defined protocols.
•    Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
•    Provide support to PTS Hardware and Software testing.
•    Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
•    Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and local regulations.
•    Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
•    Mentor and train less experienced operator technicians.
•    Perform other related duties as required and assigned.

What we value

You have:

•    Master’s degree in engineering (electronics or automation) or an equivalent experience in an industrial environment.
•    At least 4+ years' experience in software with electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
•    Good knowledge of Linux/Windows, an intermediate knowledge of Java and C/C++ programming and an experience with Clearcase and Subversion software repositories.
•    Networking experience (administration of switches, firewalls, DNS, debugging, etc.).
•    An experience in operating complex systems.
•    A basic understanding of circuits and electrical work, and maintenance of mechanical equipment.
•    Knowledge of local EHS (Environment, Health, and Safety) regulations.

And you also are:

•    Able to follow rules & regulations and able to deliver on strict deadlines.
•    Eager to learn new fields and continuously update your knowledge.
•    A proactive and hands-on person.
•    A detail-oriented person with very good analytical skills.
•    Able to organize your work autonomously and to take initiatives.
•    Able to demonstrate effective troubleshooting skills.
•    A team player with a strong customer focus.
•    Given the international context, you have good oral and written communication skills in English.
•    A flexible person, willing to work in rotating shift work, night work and weekends.

Cherry on the cake

•    Experience in Computerized Maintenance Management Systems (CMMS) is a plus.