Software Service Engineer - Chennai

Mission

The Software Service Engineer is responsible for the operation, maintenance, troubleshooting, and continuous improvement of software and integrated systems supporting the Proton Therapy System (PTS). The role involves ensuring high system availability, supporting clinical operations, performing preventive and corrective maintenance, participating in testing and validation activities, and collaborating with multidisciplinary teams to deliver safe and reliable patient treatment services.
This position requires a strong combination of software expertise, system troubleshooting capability, customer focus, and operational discipline within a highly regulated healthcare environment.

Challenges we trust you with

System Operation & Clinical Support

• Operate and support the Proton Therapy System (PTS) for patient treatments, quality assurance activities, research, development, and experimental operations.
• Provide technical support during daily clinical operations to ensure uninterrupted patient treatments.
• Coordinate with clinical, physics, and engineering teams to maintain operational readiness of the facility.

Software & System Maintenance

• Perform preventive, corrective, and predictive maintenance activities on software and integrated control systems.
• Monitor system performance and proactively identify potential issues.
• Support software deployments, upgrades, patches, and configuration management activities.
• Maintain system reliability and ensure compliance with operational procedures.

Troubleshooting & Problem Resolution

• Diagnose and resolve software-related issues within complex integrated systems.
• Support troubleshooting activities involving software, networking, imaging systems, automation, electrical, and mechanical interfaces.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
• Escalate critical problems appropriately and coordinate with global support teams.

Testing & Validation

• Support hardware and software testing activities.
• Participate in unit testing, integration testing, validation testing, and acceptance testing.
• Document test results and support implementation of engineering changes and system improvements.

Documentation & Compliance

• Maintain accurate service records, maintenance reports, logs, and technical documentation.
• Ensure adherence to company Quality Management System (QMS), EHS requirements, and local regulations.
• Communicate system status, performance metrics, and technical issues to management and stakeholders.

Training & Knowledge Sharing

• Mentor and train junior engineers and technicians.
• Contribute to continuous improvement initiatives and knowledge management programs.
• Support development of standard operating procedures and technical work instructions.

What we value

You have:

• Bachelor’s or Master’s degree in Electronics, Electrical, Automation, Computer Science, Software Engineering, or a related technical field.
• Minimum 2 years of experience in software support, troubleshooting, maintenance, testing, or system integration within an industrial or healthcare environment.
• Strong knowledge of Linux and Windows, with working knowledge of Java and C/C++.
• Experience with version control tools, preferably Git.
• Good understanding of TCP/IP networks, switches, firewalls, DNS, and network troubleshooting.
• Basic knowledge of electrical circuits, automation, mechanical equipment, and control systems.
• Willingness to work rotating shifts, including nights and weekends, and provide on-call support when required.
• Experience in healthcare, medical devices, or CMMS is considered an asset.
• Strong written and verbal communication skills in English.

And you are: 

• Strong analytical and troubleshooting skills, with a proactive and hands-on mindset.
• Ability to work independently and collaborate within multicultural and multidisciplinary teams.

What we offer

• Competitive salary and benefits package
• A fixed-term contract of one year followed by a permanent contract
• A strong and collaborative team environment, where challenges are tackled together.
• Opportunity to work in a high-tech healthcare environment
• Career growth and internal mobility within an international company
• A meaningful career, making a real difference in medical innovation and patient care.

Recruitement Process

1. First interview with the recruiter 
2. On-site interview and technical assessement with the Hiring Manager 

Compensation package

The total guaranteed annual compensation range (which includes annual base salary, as well as flexible budget if applicable, and car budget in specific locations) for this position is provided below:

Total gross guaranteed annual compensation range: Indian rupees 13.38.000 – 20.34.800

The salary range indicated above is provided in compliance with applicable pay transparency requirements and reflects the typical compensation scope for this position based on the role's level of responsibility, required expertise, and location. The actual offer will be determined on an individual basis, taking into account objective and gender-neutral factors including relevant professional experience, qualifications, specific competencies, and internal equity. The range does not constitute a guaranteed salary and is subject to adjustment based on the final assessment of the selected candidate's profile. The role might also qualify for additional compensation elements such as variable pay, profit sharing, and benefits which are not reflected in this range.