Service Engineer

Mission

IBA Industrial (https://www.iba-industrial.com) is looking for a Service Engineer to join our team. As a vital member of our dedicated customer team, the Site Engineer will manage and ensure the optimal performance of our state-of-the-art accelerator-based system, located at the customer site, which produces crucial radioisotopes for medical applications.

Challenges we trust you with

• Maintain and deploy the system for various customer needs, which will include but not be limited to: QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot system equipment including electrical, mechanical, and software problems.
• Perform maintenance of the system including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to system hardware and software testing.
• Support daily operations for the customer staff as defined by the Field Service Manager in accordance with site policies.
• Maintain adequate records as defined by the customer and Field Service Manager in accordance with company QA and applicable regulations.
• Support the IBA’s systems in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Field Service Manager defines them.
• Perform other related duties as required and assigned.

What we value

You have:

• B.S. in Engineering, Physics or other applicable field, or an Associate’s degree with 7+ years of relevant work experience.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
• Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with Microsoft products: Excel, Word, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you also are:

• Detail oriented.
• Good customer service-oriented mentality.
• Strong commitment to teamwork and collaboration.
• Patient and calm demeanor with a focus on solutions.
• Works well under pressure and deadlines.
• Autonomy and ability to escalate technical matters.
• Proactive and able to think on their feet.
• Intellectual curiosity and willingness to learn and seek help and support when needed.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$87,000 – 106,000 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.
 

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards
 

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

The job will take place in a specific IBA customer site. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair and by IBA’s Code of Business Conduct.

At IBA, we deeply value diversity and are an equal opportunity employer by choice.  We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.