Account Manager Asia

Mission

The Account Manager is responsible for nurturing and growing long-term relationships with customers within their designated region. This role ensures customer satisfaction, drives loyalty, and supports business development across both new equipment and services. As a key member of the Account Management team within the Customer Success department, the Account Manager will work in close collaboration with Sales Managers (New Equipment & Services), Technical Account Managers, Application Specialists, and Project Managers to deliver value across the entire customer lifecycle.

Challenges we trust you with

• Act as the primary commercial point of contact for your assigned accounts.
• Manage and escalate critical customer issues in collaboration with internal teams, ensuring resolution and communication.
• Develop and execute account strategies for your region in alignment with IBA's growth objectives.
• Build trusted, long-term relationships with customer stakeholders, from operational to executive levels.
• Coordinate cross-functional efforts involving sales, technical, and project teams to ensure customer satisfaction and seamless delivery.
• Identify opportunities for upselling (equipment, upgrades, features…) and cross-selling services in close collaboration with the sales managers
• Support the P&L of customer service activities by coordinating with TAMs and Admins to ensure efficient planning, execution, and customer alignment.
• Monitor and improve customer satisfaction through a set of KPI’s and lead initiatives to improve Net Promoter Scores and uptime.
• Gather valuable insights on the market, customers, and competitors to share with the market intelligence team and CS colleagues.
• Represent the “voice of the customer” internally to influence product development and service improvements.
• Actively prepare for user meetings and implement action reports.
• Help create an “IBA user community”.

What we value

You have:

• A Master degree in technical orientation, and you have a 2-3 y. relevant experience in a customer-facing position
• A long-term approach as we deal within long sales cycles
• A strong ability to handle constructive, long-term and efficient customer relationships
• A strong ability to interact with multiple internal and external stakeholders
• A fluent knowledge of French and English

And you also are:

• Client oriented, ensuring efficient sales processes and professional contacts
• Hands-on, driven and self-starter to go and pick-up the right information
• Proactive and eager to learn, to improve and gain responsibility
• Able to take the lead and relevant initiatives in your scope of action
• Accurate and rigorous, able to plan organize your work autonomously;
• An assertive team player with strong interpersonal skills;
• Ready to travel up to 20% of your time

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!