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Field Service Manager

Requisition ID:  1563

Worldwide, BE Singapore, SG

Shift:  Full-Time
Kind of contract:  Open Ended Contract


Challenges we trust you with


The Field Service Manager is in charge of supervising the team responsible for the installation, maintenance and repair of IBA’s state of the art cancer treatment equipment and systems in order to deliver, within defined timelines, a final reliable working product matching quality and performance requirements.

Manage the Flying Engineers Team located in the asian region in charge of Beam subsystem

  • Coordinate and direct the Engineers’ assignments with the region of IBA’s Proton Therapy Centers
  • Supervise the team planning and the related resources needed, according to contracts, in compliance with the required level of quality and technical performances
  • Ensure that the Safety, Health and Environmental policies are followed by the team.  Collaborate with EHS department on these aspects, when relevant.

Drive continuous improvement within the field service team, business unit, and organization as a whole

  • Develop the team, both technically and professionally; this involves measuring performance and ensuring appropriate training is put in place and followed through to completion.
  • Ensure that every engineer is certified or in the process of being certified to meet IBA standards.
  • Analyze technical issues encountered by team; Escalate as necessary and propose and implement solutions.
  • Act as an interface and a facilitator with all involved departments.
  • Maintain close collaboration with your peers based in other regions to keep processes aligned

Define and improve processes linked to the field service team

  • Identify areas for process improvement and initiate optimization projects while maintaining synergies within organization.
  • Document and report the team achievements with the required details and accuracy.

Oversees headcount and budgetary requirements of the field service team

  • Define and execute plan to deliver within budget and deadlines.
  • Coordinates resource needs of regional Proton Therapy sites and other regions to ensure proper manning within the team.  
  • Monitors, analyzes, tunes, and implements necessary changes in service resource utilization.
  • Follow up of operational budget (cost, revenues, and internal projects).
  • Reforecast budget based on company position and needs.

What we value


  • University degree in Engineering or Physics
  • Have a strong people management mindset, proven leadership skills and experience
  • Be able to motivate, support and empower people
  • Present a powerful and positive professional image to the team
  • Constantly work with a solution-focused approach, striving to determine what are the best actions needed to complete the team's assignments
  • Be rigorous while flexible and open to different ideas and views
  • Strong communication skills based on active listening
  • Use diplomacy in negotiating in order to reach ideal agreements with involved stakeholders
  • Proficient in English (written & spoken)
  • Based in Asia region and willing to travel 25% of the time (Asian region)

Life at IBA

Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by: 

  • Innovating in a cutting-edge technology environment
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses 
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) 
  • Acting autonomously and belonging to motivated teams with good work-life balance 
  • Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.

Proton Therapy

Proton Therapy - a more targeted treatment

Proton Therapy is considered the most advanced currently available therapy and a valuable treatment modality for thousands of adults and children who are diagnosed with cancer. Proton Therapy aims to destroy cancer cells by delivering proton beams to a target tumor. Protons release their energy within the tumor target area while limiting the radiation to the surrounding healthy tissues.

Proton Therapy Achievements

More than 60 proton therapy centers worldwide & more than 100 000 patients treated by IBA proton therapy customers. 

IBA Proton Therapy website.

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