Service Engineer

Mission

As PT Field Service Engineer, you play a key role in IBA’s mission to treat cancer patients. You are responsible for the installation and/or maintenance and/or repair of IBA equipment and systems (hardware and software) on IBA or customer's sites, in order to deliver within defined timelines a final reliable working product, matching quality, performance and customer satisfaction requirements. You also participate in maintenance and operations of IBA equipment at IEO Proton Therapy Center in Milan. You are based on site, but open to travel for training and support purposes. You report to the Site Manager and you will be working with a team of 5 people.

Challenges we trust you with

As a PT Field Engineer, you are responsible for:

• Technical ownership of a site subsystem according to area competencies
• Maintaining and troubleshooting the equipment dealing with electrical, mechanical, and software matters
• Testing and repairing the equipment/systems according to the technical specifications
• Upgrading and improving the system in collaboration with the R&D department
• Ensuring the highest quality of state-of-the-art technologies/services
• Proposing solutions that improve equipment reliability, stability and operability
• Preparing and setting up of equipment/systems on a daily basis for clinical operations
• Operating the equipment and providing technical support to the medical staff during daily operations
• Ensuring daily reports of activities, maintenance execution and incidents in the appropriate IT tools
• Maintaining adequate records as defined by the specific facility
• Direct contact with internal and external clients

What we value

You have:

• A technical bachelor’s or master’s degree in the field of electronics, mechatronics, automation, or telecommunications
• As alternative a technical high school diploma with solid experience in an industrial environment in maintenance, installation and troubleshooting activities dealing with electrical equipment and plants
• Good verbal good communication skills in Italian and English
• Good written and reporting skills in Italian and English
• Good analytical and logical reasoning skills for root cause analysis
• A broad technical interest and motivation to perform hands-on work

And you also are:

• Customer-oriented
• Proactive/hands-on person
• Able to follow rules and regulations
• Able to deliver on strict deadlines
• Eager to learn new fields, continuously updating your knowledge (Electronics, Software, Hardware, Beam Physics, Medical Application etc.)
• Willing to share your knowledge in your area of expertise
• A team player with strong interpersonal skills
• A flexible person, willing to work in rotating shift work (mainly morning and afternoon shifts but also late afternoon and night shifts to perform activities after the patient’s treatments. Weekend shifts could be scheduled in rotation on the entire team).

Life at IBA

Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.

The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

We are driven by: 

• Innovating in a cutting-edge technology environment
• Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses 
• Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair) 
• Acting autonomously and belonging to motivated teams with good work-life balance 
• Contributing to a company where sustainability, safety and well-being are key to our success

If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.