IT Support

Mission

We are looking for a motivated and customer-oriented IT Support Agent Level 1 to join our Windows support team. The successful candidate will be responsible for providing first-line technical support, troubleshooting issues, and ensuring excellent customer service.

Challenges we trust you with

• Serve as the first point of contact for users seeking IT assistance via phone, email, or ticketing system (JIRA).
• Diagnose and resolve basic technical issues related to hardware, software, network, and user accounts.
• Log, track, and document service requests and incidents in the ticketing system.
• Escalate complex issues to Level 2 or appropriate support teams when necessary.
• Provide guidance to users on basic IT policies, procedures, and best practices.
• Reset passwords, manage user access, and troubleshoot login issues.
• Install, configure, and update software applications as required.
• Assist in setting up and maintaining IT equipment, such as computers, printers, and peripherals.
• Maintain a high level of customer service and ensure timely resolution of IT issues.
• Participate in knowledge base updates by documenting common issues and solutions.
• Follow IT security guidelines and ensure compliance with company policies.
• Support remote users by troubleshooting connectivity and access issues.

What we value

• At least 2 years of experience in a same position
• A first experience with ticketing systems
• French and English are required
• Knowlegde of Windows and Microsoft Office is a real asset
• Strong motivation to resolve customer's issues
• Good communication and client's relationship
• Problem solver
• Good management of priorities

Cherry on the cake

• No weekend's or shift's schedule
• Exciting challenges that will make you grow
• Attractive package: company car, meal-vouchers, group insurance/hospitalization and more
• Flexible work culture: healthy work-life balance in a supportive environment
• Global impact: work for a leader in proton-therapy, impacting healthcare worldwilde

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!