Field Service Software Engineer

Challenges we trust you with

As Field Service Software Engineer, you’ll be part of an expert, dynamic team of 13 highly skilled engineers, working together to ensure the seamless operation and continuous improvement of our Proton Therapy system in Dresden.

This is your chance to combine your technical expertise in IT with meaningful work that saves lives. Your primary focus will be on networking, virtualization, Python development, and Linux environment optimization, while also contributing to the day-to-day operational excellence of the Dresden site.
 

Your Responsibilities

As a Field Service Software Engineer, you will:

• Daily Operations: Ensure the smooth operation of installed equipment and systems, meeting key performance indicators like throughput, customer satisfaction, and uptime.
• Preventive Maintenance: Maintain hardware and software subsystems with strict adherence to compliance, quality, and performance standards.
• Problem Solving: Troubleshoot and repair equipment/systems, documenting issues and resolving challenges efficiently.
• Installation & Testing: Install, test, and fine-tune systems based on technical specifications and procedures.
• Documentation & Reporting: Meticulously document interventions and actions with accuracy and clarity.
• Safety First: Uphold a safe and optimized work environment, following all safety and regulatory guidelines (e.g., radioprotection, electrical risk).
• Customer Training: Empower customers to operate IBA equipment safely and effectively, and coach less experienced field engineers.
 

What Makes This Role Special?

Beyond the core responsibilities, you will also:

• Innovate: Drive exciting improvement projects for hardware, software, and processes.
• Collaborate Globally: Share best practices with other IBA sites and contribute to advancements in proton therapy technology.
• Leverage Advanced Tools: Explore innovative solutions like 3D printing and statistical process analysis.
• Build Independence: Help organize the Dresden site to operate autonomously.
• Champion EHS Initiatives: Implement environmental, health, and safety initiatives such as 5S methodologies.

What we value

You have:

• A Master degree in engineering (Electronics, Electro-mechanics or Mechanics)
• Relevant technical experience in electronics/electrical system troubleshooting, mechanical system design and repair, and operations of large systems, as well as experience with different tools like cooling systems, vacuum systems, PLC´s regulation loops Programmable Logic Controller), drivers, sensors, electric motors positioning equipment, high and low voltage equipment
• The ability to troubleshoot large systems issues
• Knowledge of local EHS (Environment, Health, and Safety) regulations